iMedX, a Rapid Care Group company

Division Manager - Legal Support Services

Glendale, CA - Full Time



EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms.  The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.

Key Responsibilities
  • Manage daily operations and ensure division performance meets strategic and contractual goals.
  • Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.
  • Lead, coach, and evaluate team members engaged in legal support work.
  • Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.
  • Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.
  • Respond to client inquiries and resolve operational issues promptly.
  • Ensure compliance with company policies, legal standards, and industry best practices.
  • Represent the company’s values and commitment to quality in every interaction.
Qualifications
  • Bachelor’s degree in business administration, pre-law, or related field required.
  • Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.
  • Proven experience supporting sales or business development efforts in a service-oriented environment.
  • Demonstrated experience in strategic planning, budget management, and process improvement.
  • Strong interpersonal, leadership, and communication skills.
  • High level of proficiency with modern productivity and workflow software.
  • Strong analytical and decision-making skills in a fast-paced setting.
Apply: Division Manager - Legal Support Services
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I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for eWord Solutions, a Rapid Care Group company, to hire me. If I am hired, I understand that either eWord, a Rapid Care Group company, or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of eWord, a Rapid Care Group company, has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to eWord, a Rapid Care Group company, true and complete information on this application. No requested information has been concealed. I authorize eWord, a Rapid Care Group company, to contact the references provided for employment reference checks and to otherwise verify the information provided in this application. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. To the greatest extent allowed by law, I hereby release eWord, a Rapid Care Group company, from any and all liability of any kind resulting from eWord's obtaining and using such information.*
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