Division Manager - Legal Support Services

Glendale, CA

Full Time

Mid Level

EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.

Key Responsibilities

Manage daily operations and ensure division performance meets strategic and contractual goals.
Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.
Lead, coach, and evaluate team members engaged in legal support work.
Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.
Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.
Respond to client inquiries and resolve operational issues promptly.
Ensure compliance with company policies, legal standards, and industry best practices.
Represent the company’s values and commitment to quality in every interaction.

Qualifications

Bachelor’s degree in business administration, pre-law, or related field required.
Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.
Proven experience supporting sales or business development efforts in a service-oriented environment.
Demonstrated experience in strategic planning, budget management, and process improvement.
Strong interpersonal, leadership, and communication skills.
High level of proficiency with modern productivity and workflow software.
Strong analytical and decision-making skills in a fast-paced setting.

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I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for eWord Solutions, a Rapid Care Group company, to hire me. If I am hired, I understand that either eWord, a Rapid Care Group company, or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of eWord, a Rapid Care Group company, has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to eWord, a Rapid Care Group company, true and complete information on this application. No requested information has been concealed. I authorize eWord, a Rapid Care Group company, to contact the references provided for employment reference checks and to otherwise verify the information provided in this application. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. To the greatest extent allowed by law, I hereby release eWord, a Rapid Care Group company, from any and all liability of any kind resulting from eWord's obtaining and using such information.*

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